WARRANTY
At Carson, we’re always happy to help when we can. If we have replacement parts available, we’ll generally send them out—but please note that we don’t always have every part in stock. Our limited warranty program* covers defects in materials and workmanship, as well as some replacement parts (when available), including:
- Lost battery covers
- Missing lens covers
Warranty
To get started, please submit a warranty form for any product defects or missing parts. Our team will review your request and let you know if the parts are available. We aim to make the process as simple and positive as possible.
"*" indicates required fields
We want you to be 100% satisfied with your Carson Optical product. Please reach out to us within 30 days if you have any issues or concerns. Please fill out this form and we will get back to you.
*Our limited warranty does NOT cover damage caused by normal wear and tear, accidents, misuse, or improper care. Please refer to our Warranty Policy and Warranty Procedure below for information regarding the type of warranty we offer for each product, and the steps necessary to claim a warranty.
USA Warranty Policy
| Product | Warranty |
|---|---|
| Binoculars | No-Fault Warranty |
| Telescopes | One-Year Limited Warranty from Manufacturer Defects |
| Magnifiers | Limited Lifetime Warranty from Manufacturer Defects |
| Pocket Microscopes | Limited Lifetime Warranty from Manufacturer Defects |
| Accessories | Limited Lifetime Warranty from Manufacturer Defects |
Have further questions? Please call the Warranty Department at 631.963.5000 or send us an email at info@carson.com
USA Warranty Procedure
- No merchandise will be accepted without a Return Authorization (RA) Number. Failure to obtain an RA will prevent processing of the warranty claim.
- To request an RA you can either FILL OUT the warranty form below and our team will reply back from info@carson.com to start your warranty process. If you prefer, you can call our USA corporate offices during regular business hours at +1-631-963-5000.
- You MUST provide proof of purchase. A receipt or other dated proof of purchase must be included with merchandise for a warranty claim to be processed. Please send a check or money order for $15.00 to cover shipping and handling. (*No fee for 3D/ED binoculars.)
- Package the return carefully. Shipments will not be reimbursed for damages due to insufficient packaging, even if the merchandise is insured. Print the RA number prominently on the top of the package.
- Prepay Shipping. Insure the package. Send to: Carson Warranty Service, 2070 5th Avenue Ronkonkoma, NY 11779. Merchandise must be sent prepaid. Carson will not accept merchandise C.O.D.
If you purchased your Carson product throughwww.carson.com and wish to return your item, you canvisit our RETURNSpage for further information.
International Warranty Policy
- At Carson, we stand behind our products while adhering to the laws in all countries.
- For specific warranty information please contact us: info@carson.com.